The final draft Case for Endorsement and Training Package materials developed as part of the Rail Customer Service Project, have undergone independent edit and quality assurance. The materials have been updated to address rail customer service skills and knowledge related to ticketing and security requirements. The revised materials include two qualifications, one Skill Set and eight associated Units of Competency.

The Case for Endorsement is scheduled to be submitted to the Australian Industry and Skills Committee (AISC) in December 2021.


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