The Rail Industry Reference Committee has commenced work on the TLI Rail Customer Service project, and is forming a Technical Advisory Committee (TAC).

With rail passenger numbers projected to climb steadily in the coming years, safety and customer satisfaction has become an even greater priority for the industry and the customer service role is expanding.

Subject matter experts are sought to help review the Certificate II and III in Rail Customer Service, including associated Units of Competency, and develop one new Unit to address changes in security requirements as well as rail traffic, ticketing and freight tracking technology.

Registrations of interest to become a TAC member close Friday 5 February 2021.


Click here for more information and to register