Closing 28 June 2021.

The Technical Advisory Committee (TAC) for the TLI Rail Customer Service project, has drafted training materials and is inviting feedback.

With an increase in passenger service needs, there is a growing requirement to have customer service operators able to provide services that meet passengers’ expectations.

The purpose of the project is to review the Certificate II and III in Rail Customer Service. Draft changes address customer service skills and knowledge related to ticketing and security requirements.


Click here to view drafts and submit feedback

Feedback to be submitted by close of business Monday, 28 June 2021.


You can also provide feedback on any of the above to us, please contact us at