Closing Friday 23 July 2021.  

The Technical Advisory Committee for the TLI Rail Customer Service Project has released final draft training materials and is inviting feedback.

The draft training package materials include two qualifications, one skill set and eight associated units of competency addressing customer service skills and knowledge related to ticketing and security requirements.


Click here to view drafts and submit feedback


Feedback to be submitted by close of business Friday 23 July 2021.

You can also submit feedback to us directly at